Processing time is 2-8 business days. Once shipped out, delivery will take 1-5 days depending on your location and selected shipping method.

If you have any questions or concerns, please send us an email at help@soiparfums,com We will get back to you as soon as possible. We are a very small team and currently experiencing a very large number of inquiries so please allow at-least 1-3 business days for a response.

Please note, our customer service team works Monday through Friday, so emails received on weekends will not be immediately responded to. 

Orders can be canceled within 30 minutes of being placed. After this window, all orders proceed to processing and shipment preparation, making cancellations no longer possible. 

Yes, we offer a 14-day period for returns on full priced items. Please review our Return Policy here for more information.

We do not currently offer any wholesale programs.

Yes, of course. We choose our releases solely based off of customer suggestions so if there's a scent you want us to add to the collection, please fill out our survey here to help choose our next scent!

Currently we are only shipping to USA and Canada.

If you spend over $100, shipping is always free. For any other purchases, shipping will be calculated at checkout.

If you've entered the wrong delivery address on your order, please contact us via email ASAP so we can get your shipping address updated. We can only change your shipping address if the package has not yet been assigned a tracking number. Once your order has shipped, there is unfortunately nothing we can do to recover the package.

All orders that include a pre-order item will ship out according to the ship date on the pre-ordered product. This date can be found on it's product page. Please read ourPre-Order Policyfor more information on how Pre-Orders work.

Merchandise that is unworn and in the original packaging can be returned within 30 days with the packing slip included with the product.